Hi Melissa, I want to let you know working with you was the best thing that happened to me. Your communication and listening skills made a difference in my case with the Board of Nursing. You treated me like a human being not anumber. Also, your compassion and caring attitude played huge role to the success. I can not thank you enough for your effort and hardwork.  I will surely recommend friends to you if they have a problem with the Board of Nursing.