I knew I had contacted the right attorney when Pricilla Lord called me back personally while she was on vacation. After explaining why I needed legal counsel (my son was bit by our neighbor's dog) her response was genuine and empathetic and centered around how my son was doing. The Lord + Heinlein team sincerely cared about my son and our family and kept our best interest at heart throughout the entire legal process. Their communication and expedition was top-notch as well. I would recommend them to anyone!